Faqs
📦 Order & Delivery (Order aur Delivery ke Sawal)
Q1. Mera order mujhe kab tak milega?
Ans: Hum tamam orders ko 24 se 48 ghanton ke andar dispatch kar dete hain. Standard delivery mein 2 se 5 working days lagte hain. Jaise hi aapka order ship hoga, aapko tracking number WhatsApp ya Email par bhej diya jayega.
Q2. Kya delivery charges hain ya free delivery hai?
Ans: Hum pure Pakistan mein Free Delivery dete hain agar aapka order Rs. 2,000 se upar ka ho. Is se kam ke orders par nominal delivery charges apply hote hain jo checkout par show ho jayenge.
Q3. Kya main apna order track kar sakta hoon?
Ans: Ji bilkul! Jab aapka order hamare warehouse se nikalta hai, toh aapko ek tracking link milta hai. Aap us link par click kar ke real-time mein check kar sakte hain ke aapka parcel kahan tak pohncha.
💳 Payment Methods (Pese dene ka Tareeqa)
Q4. Main payment kaise kar sakta/sakti hoon?
Ans: Hum aapki asaani ke liye tamam badhe payment methods accept karte hain:
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Cash on Delivery (COD): Parcel milne par pese dein.
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Easypaisa / JazzCash / Upaisa
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Direct Bank Transfer / Credit & Debit Cards
Q5. Kya Cash on Delivery (COD) pure Pakistan mein available hai?
Ans: Ji haan, Pakistan ke har chote bade shehar, gaon aur ilaqe mein Cash on Delivery ki sahulat maujood hai.
🔄 Returns & Refunds (Wapsi aur Exchange)
Q6. Agar product pasand na aaye ya kharab nikle toh kya return ho sakti hai?
Ans: Ji haan, hamari 7-Days Easy Return Policy hai. Agar product mein koi defect (kharabi) ho ya galat item mil jaye, toh aap 7 din ke andar hamse contact kar ke use exchange ya refund karwa sakte hain. Note: Product use nahi honi chahiye aur original packing mein honi chahiye.
Q7. Refund ke pese wapis kaise milte hain?
Ans: Return parcel hamare paas pohnchne aur check hone ke baad, 3 se 5 working days ke andar aapke diye gaye Bank Account, Easypaisa, ya JazzCash account mein pese transfer kar diye jaate hain.
🛠️ Product & Quality (Product ki Quality)
Q8. Kya aapki products original aur tasalli-bakhsh hain?
Ans: Hum quality par compromise nahi karte. Hamari har product premium quality check se guzarti hai taake aap tak behtareen aur flawless cheez pohnche. Jo tasveer mein dikhaya jata hai, real mein wahi deliver hota hai.
Q9. Agar mujhe koi mazeed sawal poochna ho toh kaise contact karoon?
Ans: Aap kisi bhi waqt hamare WhatsApp support number [Apna Number Likhein] par message kar sakte hain ya hamen [Apna Email Likhein] par email kar sakte hain. Hamari team 24 ghanton ke andar aapko reply karegi.
